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Why do I not have a certificate?

There are a couple of reasons why a certificate may not have been be issued. Consider these…

1. Have you completed all of the required tasks?

Some courses require the following to be completed before a certificate is issued:

    • Knowledge and Skills section – the main body of the course.
    • Intentions, Implementation and Impact – a reflective activity designed to help you use your new knowledge and skills.
    • Course Evaluation – Information for us, necessary for course development and maintenance.

2. Was the course completion interrupted?

If you have had poor internet connection or a technical issue with the device you are using your course completion may not have registered. If this is the case, consider the type of device you are using and pick up where you left off.

What is an “Error Code 31”?

If you receive this error code it is because you are accessing the course on your phone or tablet and two of your settings are not compatible with using this kind of task. You can either switch to a different device or adjust the two settings.

1. Enable cross site tracking on Safari for Mobile or Tablet:

    • Go to Settings
    • Click on Safari
    • Privacy & Security
    • Turn the toggle ‘Prevent Cross Site Tracking’ to ‘Off’.

2. Enable 3rd party cookies:

We use cookies to validate your authentication. To continue with our service, please follow the instructions below to enable your third-party cookies.

Google Chrome

To enable cookies in Google Chrome (PC):

    • Select the Chrome menu icon
    • Select Settings.
    • Near the bottom of the page, select Show advanced settings.
    • In the “Privacy” section, select Content settings.
    • Select Allow local data to be set (recommended).
    • Select Done.

To enable cookies in Google Chrome (Mac):

    • Open Chrome preferences click on Settings, then Show Advanced Settings.
    • Under Privacy, click on Content Settings.
    • Make sure “Block third-party cookies and site data” is not checked
    • If your browser is not listed above, please refer to your browser’s help pages.

To enable cookies in Google Chrome (Android):

    • On your Android device, open the Chrome app.
    • At the top right, tap More More and then Settings.
    • Tap Site settings and then Cookies.
    • Next to “Cookies,” switch the setting on.
    • To allow third-party cookies, check the box next to “Allow third-party cookies.”

Safari

To enable cookies in Safari (Mac):

    • Go to the Safari drop-down menu.
    • Select Preferences.
    • Click Privacy in the top panel.
    • Under ‘Block cookies’ select the option ‘Never.’
    • For increased security, once you have finished using the site, please change the Privacy setting back to Always.

To enable cookies in Safari (iPhone/iPad iOS 11):

    • Open your Settings.
    • Scroll down and select Safari.
    • Under Privacy & Security, turn off “Prevent Cross-Site Tracking” and “Block All Cookies”
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