Customer Service


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Course code:

The online Customer Service Training course aims to help users provide high-quality customer service by offering them best-practice techniques when it comes to interacting with customers.

This CPD Accredited online course can be completed in as little as 35 minutes and provides the user with a printable certificate upon completion of the end-of-training test.

Learning Outcomes

  • Gain a better understanding of what qualifies as ‘good’ customer service
  • Know how to better handle customer complaints and turn the situation around
  • Learn how to better retain clients through excellent customer service

Course Contents

This training course is broken down into 4 sections

  1. What is good customer service?
  2. Communicating with your customer
  3. Handling Customer Complaints
  4. Room for improvement

Download and Print

Each of our courses ends with a test to measure your knowledge of the subject.

What does my certificate include?

Your certificate includes your name, name of course taken, date of completion, expiry date and stamps of approval or accreditations by recognised authorities.